Business Development
Lead research, outreach strategy, prospect lists, competitor review, market research, and sales-pipeline organization.
Experience should be proof, not decoration. Mine comes from real operating environments where staffing, customer recovery, sales coaching, reporting, scheduling, fleet readiness, and accountability mattered every day.
That same operating discipline now supports service businesses that need better structure, cleaner follow-up, stronger presentation, and practical systems without unnecessary complexity.
Lead research, outreach strategy, prospect lists, competitor review, market research, and sales-pipeline organization.
Customer-facing materials, website messaging, service descriptions, outreach emails, brochures, and credibility cleanup.
Better sales habits, cleaner follow-up rhythm, stronger customer conversations, and practical communication standards.
High-volume operations across staffing, scheduling, team accountability, workflow control, customer recovery, reporting, and daily execution.
Supporting service-based and logistics businesses with outreach, sales positioning, customer follow-up, marketing materials, workflow organization, website support, business systems, and AI-assisted execution.
Multi-site service operations exposure across technician workflow, parts coordination, customer communication, repair prioritization, scheduling, accountability, and service execution.
Led high-volume Hertz, Dollar, and Thrifty airport operations across SFO and SMF with 130+ employees, supporting multi-million-dollar monthly operating and sales goals through staffing control, fleet readiness, sales coaching, customer recovery, executive reporting, and process improvement. Built schedules, recovery processes, performance-coaching habits, incentive contests, onboarding routines, manager training, and forecasting based on rental/return data and local demand patterns.
Used sales and operational metrics to identify coaching opportunities, improve low-performer habits, and create stronger daily accountability.