Business Development & Outreach
Lead research, prospecting, messaging, follow-up organization, and sales pipeline support for service-based and logistics businesses.
My background combines high-volume operations leadership with practical business development, customer recovery, sales training, marketing support, and modern workflow systems.
I have worked across transportation, automotive service, airport operations, logistics-related outreach, website support, rebranding, and customer-facing sales environments — with a focus on making businesses more organized, more credible, and easier to grow.
Lead research, prospecting, messaging, follow-up organization, and sales pipeline support for service-based and logistics businesses.
Helping businesses improve customer-facing materials, brand presentation, website structure, and positioning — including website design support for mybizzone.com and rebranding support for private import/export companies.
Helping teams improve sales habits, follow-up discipline, customer conversations, and service presentation.
Experience coordinating multi-site teams, Goodyear shop operations, fleet readiness, technician workflow, customer recovery, SOP/process creation, reporting, and daily execution in high-volume environments.
HR-focused business training, hiring/interview support at Hertz, current Goodyear shop interviewing, and practical judgment around selecting people who fit the real operating need.
Supporting service-based and logistics businesses with lead research, outreach, sales positioning, customer follow-up, marketing materials, AI-assisted workflows, website support, rebranding execution, business structure, workflow organization, and SOP creation.
Overseeing daily service operations across multiple Goodyear shop locations, including technician workflow, parts and supply coordination, customer communication, repair prioritization, tire and maintenance service flow, hiring support, candidate interviewing, and day-to-day operational organization.
Supporting consistent execution across shop teams by improving scheduling, service presentation, customer experience, workflow discipline, team accountability, and hiring decisions that match the pace and needs of the operation.
Led high-volume airport rental operations across Hertz, Dollar, and Thrifty with 130+ employees, supporting multi-million-dollar monthly goals through scheduling, fleet readiness, sales coaching, customer recovery, executive reporting, hiring/interview support, onboarding, and team development. Built processes around return flow, vehicle availability, performance coaching, incentive contests, manager training, and forecasting using historical rental/return data and local demand patterns.
Used sales, operating, and people-performance metrics to identify coaching opportunities, improve low-performer habits, support candidate/team decisions, and create more accountable daily execution.